This Returns and Refunds Policy applies to purchases made through the California Hash website.

Each order is fulfilled by the licensed retailer identified during checkout and in the order confirmation.

Return eligibility, refund methods and processing times may vary by retailer, state and local law.

1. GENERAL RETURN CONDITIONS

Cannabis products are regulated goods and may not qualify for ordinary returns.

Opened, used or partially consumed cannabis products generally cannot be returned because of health, safety and regulatory requirements.

A change of mind, personal preference or dissatisfaction with a product’s effects does not automatically qualify for a refund.

All return and refund requests are subject to review by the licensed retailer that fulfilled the order.

2. ELIGIBLE ISSUES

A return, replacement or refund may be considered when:

The customer received the wrong product.

The product was damaged before being transferred to the customer.

The packaging was broken, improperly sealed or visibly defective at the time of pickup or delivery.

The product is defective or materially different from the product ordered.

An item was charged but not provided.

The product is affected by an official recall or safety notice.

Another issue qualifies under applicable law or the fulfilling retailer’s policy.

Approval is not guaranteed until the retailer reviews the request.

3. NON-RETURNABLE PRODUCTS

A return or refund may be refused when:

The product has been opened, used or partially consumed without evidence of a defect.

The request is based only on taste, aroma, potency, expected effects or personal preference.

The product was damaged after pickup or delivery.

The product was stored or used contrary to its label or instructions.

The customer cannot provide reasonable proof of purchase.

The request is submitted outside the retailer’s permitted reporting period.

The return would violate applicable cannabis regulations.

4. REPORTING A PROBLEM

Contact the licensed retailer identified in your order confirmation as soon as possible after discovering an issue.

Unless a different period is stated by the retailer, problems should be reported within [48 hours] of pickup or delivery.

Provide your order number, contact information and a clear description of the issue.

The retailer may request photographs of the product, packaging, receipt, label, batch number or damage.

Do not mail cannabis products or transport them across state lines.

Do not return a product to a store or delivery driver unless the retailer has instructed you to do so.

5. INCORRECT OR MISSING PRODUCTS

Review your order before leaving the pickup location or accepting delivery whenever reasonably possible.

If an item is missing or incorrect, contact the fulfilling retailer promptly.

The retailer may provide a replacement, store credit, price adjustment or refund, depending on availability and applicable law.

6. DAMAGED OR DEFECTIVE PRODUCTS

Stop using a product if it appears contaminated, damaged, improperly sealed or defective.

Keep the product in its original packaging and store it securely away from children and animals.

The retailer may inspect the product or request supporting photographs before approving a remedy.

Defective products may be handled, destroyed or returned through regulated procedures required by the applicable state.

7. PRODUCT RECALLS

If a product is recalled, stop using it immediately.

Follow the instructions provided by California Hash, the fulfilling retailer, the manufacturer or the applicable regulator.

Recall instructions may require the product to be returned to a specific location or disposed of in a particular manner.

A recalled product may qualify for a refund, replacement or another remedy specified in the recall notice.

8. PICKUP ORDERS

Inspect pickup orders before leaving the retailer where possible.

Once an order has been collected, issues must be reported directly to the fulfilling retailer.

Uncollected orders may be cancelled after the retailer’s stated holding period.

Any refund for an uncollected prepaid order will be subject to the retailer’s policy and any nonrefundable fees disclosed before purchase.

9. DELIVERY ORDERS

Inspect the order at delivery where possible.

Notify the delivery representative immediately if the package appears damaged, opened or incomplete.

The customer should not accept a product that appears unsafe or materially different from the order.

Failed deliveries caused by an unavailable recipient, invalid identification, incorrect address or inability to verify eligibility may not qualify for a full refund.

Any delivery or service fees may remain nonrefundable where permitted and disclosed.

10. REFUND METHODS

Approved refunds will generally be issued to the original payment method where possible.

Where the original payment method cannot accept a refund, the retailer may offer another lawful method, including store credit.

Cash refunds may require an in-person visit to the fulfilling retailer.

Processing times depend on the retailer, payment provider and financial institution.

California Hash cannot guarantee when a bank or payment provider will make refunded funds available.

11. PROMOTIONS AND DISCOUNTS

Refunds for discounted products will not exceed the amount actually paid.

Promotional codes, loyalty points and rewards may not be restored unless the retailer’s policy provides otherwise.

Free promotional items may need to be returned or may reduce the amount of an approved refund.

12. CHARGEBACKS

Contact the fulfilling retailer before disputing a valid transaction with your bank or payment provider.

Fraudulent or abusive chargebacks may result in account suspension.

Nothing in this section limits any lawful right to dispute an unauthorized or incorrectly processed payment.

13. CONSUMER RIGHTS

This Policy does not limit any consumer right or remedy that cannot legally be waived.

Where applicable law requires a refund, replacement, recall remedy or other corrective action, the fulfilling retailer will follow that requirement.